Order tracking

Track your order

Every order is tracked door to door. Here’s where it is, where to find your tracking link, and what to expect along the way.

  1. 1

    Order confirmed

    A confirmation email arrives the moment you order. Keep it — it holds your order number.

  2. 2

    Dispatched — within {{DISPATCH_TIME}}

    We prepare and dispatch your piece, then email you a tracking link so you can follow it from that point on.

  3. 3

    On its way

    Your order travels to you with a tracked service. The full journey usually takes {{DELIVERY_TIME}} from order.

  4. 4

    Delivered

    It arrives at your door. If anything looks off on arrival, tell us within 30 days and we’ll put it right.

Find your tracking

The quickest way is your account — every order, with its live status and tracking, in one place.

View your orders

or with a tracking number

Opens your parcel’s journey with a universal tracker — it reads the courier automatically from the number.

Haven’t had a tracking email yet?

Until your order is dispatched (within {{DISPATCH_TIME}}), there’s no tracking number yet — so a short wait right after ordering is normal. Do check your spam folder, as dispatch emails occasionally land there.

Still nothing, or something doesn’t look right? Email {{EMAIL}} with your order number and we’ll track it down for you. Full timings are on the Delivery page.