Delivery

Getting your piece to you

Last updated: 10 August 2026

Every LUNARIA order is sent with flat-rate £2.95, fully tracked delivery to the United Kingdom. Here is exactly how it works, so you know what to expect from the moment you order to the moment it arrives.

Where we deliver

We currently ship to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). All prices are shown in pounds sterling (GBP), and the amount shown at checkout is the price for your order.

Cost

UK delivery is a flat £2.95 on every order, with tracking included as standard. There is no minimum spend, and nothing is added at checkout beyond the flat £2.95 shown before you pay.

Dispatch and delivery times

Once your order is placed, we prepare and dispatch it, then the carrier delivers it to your door.

Order placed	You receive an order confirmation by email.
Preparation	1–2 working days.
Delivery	7–10 working days.
Total	8–12 working days from order.
Carrier	DHL

These are estimates and can vary. Delivery times can occasionally be affected by carrier delays, busy periods or events outside our control. If anything is running behind, we will keep you informed.

Where your order ships from

LUNARIA is the trading name of Bocar Diawara, a sole trader (entrepreneur individuel) registered in France (SIRET 90882493100020). Orders are dispatched from outside the UK. UK delivery is a flat £2.95 and fully tracked.

Tracking your order

As soon as your order is dispatched, we will email you a confirmation with a tracking number and a link to follow your parcel. If you have not received tracking details within a reasonable time of ordering, please check your spam folder first, then get in touch and we will resend them.

Making sure it arrives

Please double-check your delivery address and contact details at checkout. We can only send your order to the address you provide, and we cannot be responsible for a parcel delivered to an incorrect or incomplete address. If you spot a mistake, contact us as quickly as possible and, if the order has not yet been dispatched, we will do our best to correct it.

Provide a full, accurate delivery address, including postcode.
Add a mobile number or email so the carrier can reach you.
Let us know any access notes (for example, a safe place or a neighbour).

If an order is delayed, lost or undelivered

If something goes wrong in transit, here is what we do.

Delayed: if tracking has not updated or your order is taking longer than expected, contact us and we will chase the carrier on your behalf.
Lost in transit: if a tracked parcel does not arrive, we will investigate with the carrier and arrange a replacement or a full refund. We do not ask you to bear the cost of a parcel lost on its way to you.
Could not be delivered: if a parcel is returned to us because it could not be delivered (for example, an incorrect address or repeated missed deliveries), we will contact you to arrange redelivery or a refund.
Arrived damaged: please tell us within a reasonable time of delivery, with a photo if you can, and we will put it right at no cost to you (see our Returns & Refunds policy).

Your rights

This delivery policy sits alongside your statutory rights. If your order has not arrived, you have a right to receive it within a reasonable time, and to a remedy if it does not. Faulty, damaged or incorrect items are covered by our Returns & Refunds policy and by the Consumer Rights Act 2015, at no cost to you.