Delivery

Getting your piece to you

Last updated: {{LAST_UPDATED}}

Every LUNARIA order is sent with free, fully tracked delivery to the United Kingdom. Here is exactly how it works, so you know what to expect from the moment you order to the moment it arrives.

Where we deliver

We currently ship to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). All prices are shown in pounds sterling (GBP), and the amount shown at checkout is the price for your order.

Cost

UK delivery is free on every order, with tracking included as standard. There is no minimum spend and no separate shipping charge added at checkout.

Dispatch and delivery times

Once your order is placed, we prepare and dispatch it, then your chosen carrier delivers it to your door.

Order placed	You receive an order confirmation by email.
Dispatch	We dispatch within {{DISPATCH_TIME}} (working days, excluding weekends and UK public holidays).
Delivery	After dispatch, delivery typically takes {{DELIVERY_TIME}}.
Carrier	{{CARRIER}}

These are estimates rather than guarantees. Delivery times can occasionally be affected by carrier delays, busy periods or events outside our control. If anything is running behind, we will keep you informed.

Where your order ships from

LUNARIA is the trading name of {{LEGAL_NAME}}, a micro-entreprise registered in France (SIRET {{SIRET}}). Orders are dispatched from {{DISPATCH_LOCATION}}. UK delivery is free and fully tracked. Because your order is dispatched from {{DISPATCH_LOCATION}}, which is outside the UK, import VAT or a carrier handling fee can, in some cases, apply on delivery, particularly on higher-value orders. {{VAT_LINE}} You will not be asked to pay LUNARIA anything beyond the amount shown at checkout.

Tracking your order

As soon as your order is dispatched, we will email you a confirmation with a tracking number and a link to follow your parcel. If you have not received tracking details within a reasonable time of ordering, please check your spam folder first, then get in touch and we will resend them.

Making sure it arrives

Please double-check your delivery address and contact details at checkout. We can only send your order to the address you provide, and we cannot be responsible for a parcel delivered to an incorrect or incomplete address. If you spot a mistake, contact us as quickly as possible and, if the order has not yet been dispatched, we will do our best to correct it.

Provide a full, accurate delivery address, including postcode.
Add a mobile number or email so the carrier can reach you.
Let us know any access notes (for example, a safe place or a neighbour).

If an order is delayed, lost or undelivered

We want your piece to reach you in perfect condition, and we will always help put things right.

Delayed: if tracking has not updated or your order is taking longer than expected, contact us and we will chase the carrier on your behalf.
Lost in transit: if a tracked parcel does not arrive, we will investigate with the carrier and arrange a replacement or a full refund. We do not ask you to bear the cost of a parcel lost on its way to you.
Could not be delivered: if a parcel is returned to us because it could not be delivered (for example, an incorrect address or repeated missed deliveries), we will contact you to arrange redelivery or a refund.
Arrived damaged: please tell us within a reasonable time of delivery, with a photo if you can, and we will arrange a replacement or refund at no cost to you.

Your rights

This delivery policy sits alongside your statutory rights. Unless a longer time is agreed with you, we will deliver your order within 30 days, and if that timeframe is missed you may cancel for a full refund. If your order has not arrived, you have a right to receive it within a reasonable time, and to a remedy if it does not. Faulty, damaged or incorrect items are covered by our Returns & Refunds policy and by the Consumer Rights Act 2015, at no cost to you.

Returns and changes of mind

Changed your mind, or something is not right? Under the Consumer Contracts Regulations 2013 you have a 14-day statutory right to cancel, running from the day after your order is delivered. On top of that, LUNARIA voluntarily offers a 30-day goodwill returns window. Full details, including who pays return postage and how refunds are made, are set out in our Returns & Refunds policy.

Secure checkout

Your order is placed through our secure Shopify-hosted checkout. Payment details are handled by our payment providers over an encrypted connection, and LUNARIA never sees or stores your full card details.