Returns & Refunds

Considered until it’s up. And after.

Last updated: 17 September 2026

If a piece isn’t right for your room, you have a full 30 days to return it, on top of the statutory rights explained below. Here is exactly how it works, in plain terms.

Your 30-day LUNARIA returns window

You may return any piece within 30 days of receiving it for a refund, simply because you’ve changed your mind. This is a voluntary window we offer on top of your legal rights.

To qualify for a change-of-mind return, the piece should be unused, undamaged and returned in its original packaging, complete with any fittings, bulbs or components it arrived with, and in a condition that lets us pass it on to the next home.

Your statutory 14-day cancellation right

Separately, and in addition, UK law gives you a legal right to cancel. Under the Consumer Contracts Regulations 2013, because you bought at a distance (online), you have 14 days from the day after your order is delivered to cancel the contract for any reason.

To exercise this right, tell us clearly that you wish to cancel within that 14-day period. The easiest way is to email us at hello@lunarialight.com, but any clear statement of your decision to cancel is enough, and you may use the model cancellation form if you prefer. You then have a further 14 days to send the goods back.

Where you cancel within the 14-day statutory period, your refund includes the standard, least expensive outbound delivery we charged. As our UK delivery is £2.95, we refund that standard outbound cost along with the item on a valid cancellation of the whole order.

For change-of-mind returns, return postage costs are the customer’s responsibility. We’ll refund you within 14 days of receiving the goods back, or of you giving us proof that you’ve sent them, whichever comes first.

Our 30-day window is the more generous of the two and applies automatically, so in practice you have a full month. Your 14-day statutory right stands regardless, and nothing on this page reduces it.

How to start a return

1. Email us at hello@lunarialight.com with your order number and the piece you’d like to return. A short line on why is helpful, but never required for a change-of-mind return.
2. We’ll reply with confirmation and the return address, so your parcel reaches the right place and is logged to your order.
3. Send it back to us. Please keep your proof of postage until your refund lands.

Who pays for return postage

• Changed your mind: For change-of-mind returns, return postage costs are the customer’s responsibility. We’d recommend a tracked service for anything fragile or of higher value, so it’s protected on the way back to us.
• Faulty, damaged or incorrect: we cover it entirely. You’ll never be out of pocket for returning a piece that arrived faulty, was damaged in transit or wasn’t what you ordered. See below.

Exchanges, cancellations and parcels that never arrive

• Exchanges: we exchange within 30 days. Email us and we will sort it. For change-of-mind exchanges, return postage costs are the customer’s responsibility. LUNARIA covers the delivery cost of the replacement.
• Cancelling before dispatch: if your order has not been dispatched yet, email us and we will cancel it and refund you in full. We dispatch within 1–2 working days, so please tell us as soon as you can.
• Never arrived: if a tracked parcel does not arrive, contact us. We investigate with the carrier and arrange a replacement or a full refund. The full process is on our Delivery page.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, everything we sell must be as described, fit for purpose and of satisfactory quality. If a piece falls short of that, you’re protected:

• Within 30 days of receiving a faulty item, you have the short-term right to reject it for a full refund.
• After that, you’re entitled to a repair or a replacement, and to a refund or partial refund if that isn’t possible or doesn’t resolve the fault.

If something arrives faulty, damaged or incorrect, email hello@lunarialight.com, ideally with a photo, and we’ll put it right at no cost to you, including any return postage and a full refund where due. Please tell us as soon as you reasonably can after noticing.

How and when you’re refunded

We do not charge restocking fees.

Refunds are made to your original payment method. For change-of-mind returns, we’ll process your refund within 14 days of receiving the goods back (or of your proof of return, whichever is sooner). Your bank or card provider may then take a few days to show it on your statement.

For a full cancellation under your statutory rights, we refund the price of the goods and the standard outbound delivery cost. Where delivery was £2.95, we refund that outbound cost on a valid cancellation of the whole order. We may reduce a refund to reflect any loss in a product’s value caused by handling beyond what’s needed to check it, in the way you might in a shop.

Questions about a return, or anything else? Email us at hello@lunarialight.com and a person will reply.

If we can’t resolve a complaint between us, you may be able to use an alternative dispute resolution (ADR) scheme, or contact your local consumer advice body. As a consumer, you also keep all the mandatory protections of the law of your country of residence, and nothing in this policy takes them away.