Frequently asked questions

Checkout accepts Visa, Mastercard, Maestro, American Express, Cartes Bancaires, PayPal, and Apple Pay on devices and browsers that support it. Payments are handled by Shopify’s secure, encrypted checkout, we never see or store your full card details. Full detail on our Payment policy page.

If your order hasn’t been dispatched yet (we dispatch within 1–2 working days), email hello@lunarialight.com as soon as you can and we’ll do our best to amend or cancel it. Once your order has been dispatched, it may be too late to stop delivery. You have 30 days from delivery to change your mind, and your statutory 14-day right to cancel sits underneath that. To cancel or return your order, please see our Returns & Refunds policy.

Yes, a confirmation lands in your inbox straight after you order, and a separate email with your tracking link follows the moment it’s dispatched. If nothing arrives, check your spam folder or contact us.

Preparation 1–2 working days, delivery 7–10 working days, total 8–12 working days from order. You can follow it any time on our Track your order page. Full detail lives on the Delivery page.

Delivery is a flat £2.95 on every UK order, no minimum spend, no surprise fee at checkout.

You have 30 days from delivery to change your mind. For change-of-mind returns, return postage costs are the customer’s responsibility. For full details, please see our Returns & Refunds policy.

We’re sorry, that shouldn’t happen. Email hello@lunarialight.com with your order number and a photo, and we’ll arrange a replacement or refund. Under the Consumer Rights Act 2015 you have a 30-day right to reject a faulty item.

Once your return reaches us (or you’ve shown proof of postage), we refund within 14 days, to your original payment method.

It depends on the piece. Some have an integrated LED with nothing to buy; others take a standard bulb. Each product page states exactly what’s included and which bulb it takes, so there’s no guesswork.

Most of our ceiling pieces replace an existing fitting on the same wiring, so no new wiring is needed. If you’re ever unsure, or your room has no existing point, use a qualified electrician. The product page tells you what each piece needs.

Dimming varies by piece, the product page says whether it’s dimmable and how. On bathrooms: only fit a light where the product page states it’s rated for a bathroom zone. If it isn’t stated, treat the piece as being for dry indoor rooms.

Only to process and deliver your order, provide support, and, with your consent, send you occasional emails you can opt out of at any time. We don’t sell your data. The Privacy policy and Cookie policy set out the detail.