Frequently asked questions

Checkout accepts all major cards and the wallets shown on the payment screen. Payments are handled by Shopify’s secure, encrypted checkout — we never see or store your full card details.

If your order hasn’t been dispatched yet (we dispatch within {{DISPATCH_TIME}}), email {{EMAIL}} as soon as you can and we’ll do our best to amend or cancel it. Once it’s on its way, you’re still covered by your 14-day right to cancel — see our Returns & refunds page.

Yes — a confirmation lands in your inbox straight after you order, and a separate email with your tracking link follows the moment it’s dispatched. If nothing arrives, check your spam folder or contact us.

We dispatch within {{DISPATCH_TIME}}, and the full journey usually takes {{DELIVERY_TIME}}. You can follow it any time on our Track your order page. Full detail lives on the Delivery page.

Delivery is free on every UK order — no minimum spend, no surprise fee at checkout.

Your order is dispatched from outside the UK. We handle the paperwork so it reaches your door as a normal UK delivery — the price you pay is the price shown. The Delivery page explains this in full.

You have 30 days from delivery to change your mind and send an unused piece back, on top of your statutory rights. The full conditions — and how to start a return — are on the Returns & refunds page.

We’re sorry — that shouldn’t happen. Email {{EMAIL}} with your order number and a photo, and we’ll arrange a replacement or refund. Under the Consumer Rights Act 2015 you have a 30-day right to reject a faulty item.

Once your return reaches us (or you’ve shown proof of postage), we refund within 14 days, to your original payment method.

It depends on the piece. Some have an integrated LED with nothing to buy; others take a standard bulb. Each product page states exactly what’s included and which bulb it takes — so there’s no guesswork.

Most of our ceiling pieces replace an existing fitting on the same wiring, so no new wiring is needed. If you’re ever unsure, or your room has no existing point, use a qualified electrician. The product page tells you what each piece needs.

Dimming varies by piece — the product page says whether it’s dimmable and how. On bathrooms: only fit a light where the product page states it’s rated for a bathroom zone. If it isn’t stated, treat the piece as being for dry indoor rooms.

Only to process and deliver your order, provide support, and — with your consent — send you occasional emails you can opt out of at any time. We don’t sell your data. The Privacy policy and Cookie policy set out the detail.