The details

Terms & Conditions

Last updated: 17 September 2026

These terms set out how you may use our website and the basis on which we sell to you. They are written to be read, not to catch you out. Nothing here takes away the rights the law gives you as a consumer.

1. Who we are

This website is operated by Bocar Diawara, a sole trader (entrepreneur individuel) registered in France under SIRET 90882493100020, trading under the brand name LUNARIA. Our registered address is 1 Rue Lénine, 93290 Tremblay-en-France, France. You can reach us by email at hello@lunarialight.com. Full business and contact details are set out in our Legal Notice.

In these terms, "we", "us" and "our" mean Bocar Diawara trading as LUNARIA. "You" means the person using our website or placing an order. We sell to consumers in the United Kingdom.

2. Using our website

You are welcome to browse and shop with us. In return, we ask that you use the site lawfully and in good faith. Please do not:

• use the website in any way that breaks the law or infringes someone else's rights;
• attempt to gain unauthorised access to our systems, or interfere with how the site runs;
• copy, resell or commercially exploit any part of the site or its content without our written permission.

We may update, suspend or withdraw parts of the website from time to time. We try to keep everything available and accurate, but we cannot promise the site will always be uninterrupted or error-free.

Your account

You do not need an account to order, but if you create one, please keep your login details private and let us know promptly if you think someone else has used them. You are responsible for activity under your account until you tell us otherwise.

3. Our products

We describe every piece as carefully and honestly as we can, including dimensions, materials and fittings. Our product images are there to show each piece and how it can look in a room. Colours and finishes can differ slightly from what you see on screen, as screens themselves show colour differently. These slight variations are part of the character of the piece and are not a fault.

This is simply an honest note about what to expect. It does not limit your legal right to receive goods that match their description, are of satisfactory quality and are fit for purpose. If an item is genuinely not as described, that is covered in Returns & Refunds and under section 8 below.

4. Prices and payment

All prices are shown in pounds sterling (GBP, £). The amount you see at checkout covers the goods and the delivery charge.

We take care to price everything correctly. If we spot a genuine and obvious pricing error before we accept your order, we will contact you to confirm whether you would like to continue at the correct price, and you are free to cancel.

The payment methods we accept, and how your payment is handled, are set out in our Payment Policy, which forms part of these terms.

5. Your order and when the contract is formed

Placing an order is an offer to buy. After you order, we send an acknowledgement confirming we have received it. This acknowledgement is not our acceptance.

A contract between us is formed only when we dispatch your goods and send you a dispatch confirmation. If we cannot fulfil an order, for example because an item is unavailable, we will let you know and refund any payment in full. We may also decline an order where we reasonably suspect fraud or a pricing error.

6. Delivery

We deliver to UK addresses only, and the delivery charge is shown at checkout before you pay.

Until the goods are delivered to you, they remain our responsibility, and anything lost or damaged in transit before delivery is for us to put right. Risk in the goods passes to you only once they come into your possession at the address you gave us. Delivery times are estimates and, while we work hard to meet them, occasional delays outside our control can happen.

Full delivery details, charges and timings are set out on our Delivery page, which forms part of these terms.

7. Cancellation and returns

Because you are buying at a distance, UK law gives you 14 days to change your mind, starting the day after your order is delivered, and a further 14 days to return the goods once you have told us. On top of this statutory right, we voluntarily offer a more generous 30-day returns window.

To cancel, just tell us in a clear statement. You may use our model cancellation form, though you do not have to. Under your statutory right you may handle and inspect the goods as you would in a shop, and we may only reduce a refund if their value is diminished by handling beyond that.

For change-of-mind returns, return postage costs are the customer’s responsibility. For change-of-mind returns, we’ll process your refund within 14 days of receiving the goods back (or of your proof of return, whichever is sooner). For full details, please see our Returns & Refunds policy, which forms part of these terms.

8. Faulty goods and your rights

If a LUNARIA piece is faulty, a genuine defect in materials or workmanship, get in touch and we will repair or replace it, or refund you where that is not possible.

These conditions apply to faulty goods only. This does not cover ordinary wear, accidental damage, misuse, or installation not carried out in line with the instructions or, where required, by a qualified electrician. None of this affects your legal rights where the goods themselves were faulty, as distinct from damage caused by installation. Your legal rights under the Consumer Rights Act 2015 always apply, including the short-term right to reject faulty goods within 30 days and the right to a repair or replacement.

9. Our responsibility to you

If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses, as we supply our products for private, domestic use.

10. Intellectual property

The LUNARIA name, logo, wording, photography, graphics and page design are owned by us or used with permission, and are protected by intellectual property law. You may view and share them for personal, non-commercial use. You may not copy, reproduce or use them commercially without our written consent.

11. Events beyond our control

We are not liable for delays or failures caused by events beyond our reasonable control, such as extreme weather, strikes, carrier disruption, supply shortages or similar. If such an event affects your order, we will contact you and, where there is a significant delay, you may cancel the affected order and receive a refund for anything you have paid for and not received.

12. Governing law and resolving disputes

These terms and any dispute arising from them are governed by the law of England and Wales. Importantly, as a consumer you always keep the mandatory legal protections of the country where you live, and you may bring proceedings in the courts of your own country of residence. Nothing in these terms takes those rights away.

If you are ever unhappy, please contact us first, we would always rather put things right directly. If a dispute cannot be resolved with us directly, you may use an alternative dispute resolution (ADR) scheme or contact your local consumer advice body; if you are a UK consumer, you can contact Citizens Advice. Using ADR is voluntary and does not affect your right to go to court.

13. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or how we operate. The version that applies to your order is the one published when you placed it. The date at the top shows when these terms were last revised.

14. How to contact us

We read every message and aim to reply promptly. For anything to do with an existing order, please include your order number so we can help you faster.